Returns Policy

Process to request a return

·     Email us with your order number

·      Include Photos & details of returns

·      Let us know if you would prefer the item collected from you ( Details below) or if you are planning to ship yourself ( must be tracked)

Depending on the reason you are returning items to us certain conditions apply as detailed below.

Changed my mind / Ordered by mistake.

Unused items, in new condition, can be returned to us within 30 days of the date of receipt for a full refund minus shipping costs.  Goods must be returned in original packaging. If original packaging is not available, customer is responsible for sourcing suitable alternatives. Upon receipt, goods and packaging will be inspected. We reserve the right to reduce the refund by up to 30% if packaging is not found to be in a re-sellable state.

We reserve the right to refuse a refund if the goods are.

(1)   Damaged

(2)   Misused

(3)   Showing obvious signs of use

(4)   Missing parts

Please note that you, as the customer, are responsible for the cost and risk of the return. We can arrange a collection from you, this cost will be deducted from the refund. The cost of arranging a collection by our courier is considerably more than the cost of a delivery. If you are returning a small item, like a fitting kit / foot pack / spare part, it may be cheaper for you to return it to us via the post office. Our costs for collections from UK mainland addresses are. 

(1)   £16.75 - Standard items (Roof Bar Kits / Water & Winter Sport Racks / Roof & Rear mounted Cycle Carriers)

(2)   £37.50 - Larger items (Tow Bar mounted Cycle Carriers / Roof Platforms)

(3)   £70 - Extra Large Items (Roof Boxes / WanderWay / Arcos, Tents)

Returns from outside Mainland UK are not accepted

Doesn’t work or defective / Doesn’t fit my vehicle.

If any of the items we have supplied are defective or do not fit your vehicle we will arrange collection of the items at our cost.

If the goods are found to be working on return or they do fit the vehicle(s) stated, we will deduct the cost of shipping both ways & apply a £15 admin charge

 

Wrong item sent / Missing parts / Arrived damaged.

If your order has arrived damaged, with missing parts or have been incorrectly supplied, Roof Boxed will be responsible for all replacement/return costs if proven to be at fault.

If items were advised as damaged or faulty and subsequently found not to be the case on return, we will provide photographic or video evidence back to the customer. We reserve the right to reduce the refund by up to 30% if no fault is found. Customers will also have the option of receiving the goods back with postage costs covered by them instead of a refund.

 

 

Conditions that apply to all returns.

·        Orders that are refused delivery will have the cost of return carriage deducted from the refund.

·        No refunds will be processed until we have received the item(s) back. Refunds will be processed within 7 days of being received.

·        Any goods cancelled under the Distance Selling Regulations must be returned to us before a refund can be processed.

·        Your consumer statuary rights are not affected by the contents of this returns policy.