Roof Boxed FAQ's

We have compiled a list of FAQ's to help simlify the buying experience & answer some questions you have.

If you cannot find the answers below or on the links perovided please drop us a message.

Showroom 

Which items do you have on display? - Click Here for the current range

Do I have to book an appointment? No Just drop in 

What are your opening hours?  Mon to Thurs 9 till 3, Fri & Sat 8 till 6.

Can I go to the Newbury site to pick items up / view items? No Newbury is a hire colelction hub only.

How do I find you?

Google Maps - Click Here 

What 3 Words

Entrance - ///tadpoles.stars.polices

Business - ///dried.madness.tunes

 

Roof Bars

Which Roof bars are right for me? - Click Here

Why do my roof bars whistle? - Click Here

Which Roof Bars will fit my car? - Click Here

Are there any universal roof bars for my car? - There are some universal bars on the market but generally they fit lots of cars poorly.

What makes up a set of roof bars? You will need bars, footpack & fitting kit (Raised railed cars only need footpack & Bar)

Bars - To carry the load

Footpack - To connect the bars to the fitting kit

Fitting Kit - Car specific part 

 

Roof Boxes

Which roof box is best for me? - Buyers guide Here

I have an old roof box would you take it as part ex? - Yes just send us a photo and we can give you a rough idea of value

I cannot get the box closed / key won't turn what should I do? Remove some of the larger items, shuffle the contents around and try again. If the box now closes it was just overloaded. 

Roof Tents

What is Static & Dynamic Wieght? - Click Here

What do I need to know before buying a roof tent? - Buyers guide Here

Rentals

Where can I collect from? Castle Combe during opening hours, Newbury Mon to Fri 9 till 5 & at home fitting available at a cost.

What is your at home fitting radius? Under 30 Minutes travel time from SN147EY (in normal conditions) is £25 up to 50 minutes £35. Beyond that we are not able to offer the service.

I am not going to make it back in time what can I do? Just give us a call its normally not an issue, chargeable at a flat £10 a day or the day rate of your hire ( which ever is highest)

Fitting Instructions

I am struggling to find instructions can you help? - Most instructions can be found in the support tab. If you cannot find them search "Thule (part number) pdf" on google

 

Repairs & Services

Do you part exchange used items? - Yes - Click Here for more info

Repair services info - Click Here

Lost Keys & know the lock number? - Click Here

Lost the keys & don't know the number? - Click Here

 

Warranties

Do my new products come with a warranty? - Yes - Click Here for more info

How Long does the warranty last ? - Click Here

If I sell the items does the warranty carry over? - No the warranty is only valid to the purchaser from new.

You sell used products do they come with a warranty? - No but if you are looking for a warranty our new items come with up to 5 years warranty - info above

 

Product Fitting

Do you offer fitting?  Yes we do - Clear pricing and info can be found here 

Do you offer remote fitting? Yes we do - Info and pricing can be found here

What is included in the fitting service? Product fitting, demo & waste removal

If I dont want the fiting service can I fit onsite? Yes that fine but all waste will need to go with you

Do you fit towballs? - No but we can recommend some local firms to help with that

I purchased some bars from another individual / business can you fit them? - No we only offer fitting for products we sell as they have been checked for faults & all parts are inlcuded.