Delivery and shipping

Last updated: 2 November 2026

Thank you for shopping with Roof Boxed. This policy explains our delivery charges, collection arrangements and what to expect after placing your order.

Order processing

Unless a different lead time is stated on the product page, we aim to process orders placed before 12 noon, Monday to Friday, on the same working day.

Orders placed after 12 noon, at weekends or on bank holidays may begin processing the next working day.

Processing does not mean dispatch or delivery. You will receive a dispatch confirmation and tracking details where the delivery service supports tracking.

Delivery methods and times

Available delivery services, charges and estimated delivery times are shown at checkout. Product-specific lead times are shown on the relevant product page.

Delivery estimates run from dispatch unless otherwise stated. Carrier disruption, severe weather and customs processing may affect delivery times. We will let you know if we become aware of a significant delay.

Unless a different delivery period has been agreed, we will deliver without undue delay and within 30 days of your order. This does not affect your statutory rights concerning late or failed delivery.

Delivery charges

Free standard shipping is available on eligible orders over £150.

For orders of £150 or less, delivery charges are calculated at checkout based on your address, the items ordered and the selected service.

Any product or destination exclusions are shown on the product page or at checkout. Express delivery and other upgraded services may carry an additional charge.

Delivery destinations

We deliver to the United Kingdom and selected international destinations. Availability depends on the product and delivery address.

Enter your address at checkout to see the available delivery options. If no delivery option is shown, contact us before placing your order.

Products available for collection only are identified on the product page or at checkout.

Collection

Where collection is available, select this option at checkout.

Please wait for your ready-for-collection notification and contact us before travelling to confirm stock and collection arrangements.

Bring your order confirmation when collecting from:

Roof Boxed
Unit 2, The Barn
Candlebridget Lane
Castle Combe
SN14 7HE
United Kingdom

UK taxes and customs

Orders dispatched from our UK premises to addresses in Great Britain are domestic deliveries and do not normally attract import duties or customs clearance charges.

Applicable VAT is included in the total shown at checkout. If an order requires different dispatch arrangements that could result in additional charges, we will explain these before you purchase.

International taxes and customs

International orders may be subject to local VAT or sales taxes, customs duties and carrier brokerage, clearance or handling fees.

Any taxes or import charges collected at checkout will be identified before you complete your purchase. Unless we expressly state that the relevant duties and taxes are prepaid, charges not collected at checkout are your responsibility and may be payable before or at delivery.

Where checkout confirms that specified duties and taxes are prepaid, you should not be charged those amounts again. Contact us if the carrier requests duplicate payment.

Import charges depend on the destination, product classification, value and country of origin. Customs processing may also delay delivery.

Order tracking

Where tracking is available, your dispatch confirmation will include a tracking number or link. Tracking information may take time to update after dispatch.

If tracking shows a problem or your order has not arrived within the expected delivery period, contact us with your order number.

Delivery address

Please check your delivery address carefully before completing your order.

Contact us as soon as possible if a correction is needed. We cannot guarantee that an address can be changed once an order has been dispatched.

If an incorrect or incomplete address supplied by you results in a failed delivery or return to us, reasonable additional charges may apply as explained below.

Missed or failed delivery

If you miss a delivery, follow the carrier’s instructions to arrange redelivery or collect your parcel within the stated collection period.

If your order is returned to us following missed delivery attempts or failure to collect it, we will contact you to discuss redelivery or cancellation.

Redelivery is chargeable. We will confirm the cost and obtain your agreement before rebooking.

A £55 failed-delivery charge applies to roof box deliveries where you are unavailable for an agreed delivery or have provided incorrect delivery details. This charge will be disclosed before purchase and must reflect the reasonable cost incurred.

Any separate redelivery charge will be agreed before rebooking. We will not charge twice for the same cost. No failed-delivery or redelivery charge applies where the failure was caused by us or our carrier.

If you choose to cancel, any refund will be handled in accordance with our returns policy and your statutory rights.

Lost, damaged or delayed deliveries

Please contact us promptly if your order appears lost or significantly delayed. We will investigate with the carrier and work to resolve the issue.

If an item arrives damaged or incorrect, log into your customer account and complete the returns request form. Describe the issue and include photographs of the item and packaging.

Please retain damaged items and their packaging while we assess the issue. A delay in reporting a problem does not remove your statutory rights.

We remain responsible for goods until they are delivered into your physical possession, or that of a person you nominate to receive them, except where the law provides otherwise. You do not need to pursue a claim against our delivery carrier yourself.

Order changes and cancellations

To request cancellation, log into your customer account and complete the request form. For changes to a delivery address or other order details, contact us as soon as possible.

We will try to accommodate changes before dispatch. Once an order is in transit, we may be unable to change its contents or delivery arrangements.

Dispatch does not remove any statutory cancellation rights. The request form is our preferred process, but you may also notify us of a statutory cancellation by another clear statement.

Please refer to our returns and cancellations policy for eligibility, time limits, return costs and refund arrangements.

International returns

We do not offer voluntary change-of-mind returns on international orders. Applicable statutory rights remain unaffected.

Contact

For delivery enquiries, email hello@roofboxed.com.

For returns, cancellations or exchanges, please use the request form through your customer account.

This policy does not limit your statutory consumer rights.